Buyer Assurance Policy
Hemp Dig (HD) is a marketplace where you can source high-quality industrial hemp and hemp products directly from sellers (Vendors) in the United States and beyond. Whether you are looking for organic, eco-friendly, sustainable, or non-toxic industrial hemp products in a variety of categories, we want you to enjoy the HD shopping experience. Please read the entire Buyer Assurance Policy to learn about your rights, as well as the best way to take advantage of our services, as a buyer.
This policy is a part of our Terms and Conditions. By shopping on HD, you’re agreeing to this policy and our Terms and Conditions.
Understanding HD’s Limitations as a Venue
HD provides a venue for buyers to find, learn about, and enter into transactions with Vendors in the United States and beyond. Please note, however, that HD is not a part of that transaction. By shopping on HD, you understand that:
- You are not purchasing directly from HD, but from a Vendor on HD. Think of it as like shopping at your local mall;
- HD does not pre-approve Vendors and does not provide any guarantee or endorsement any items sold on CD or content posted by Vendors (such as images or content used in listings or store policies); and
- Each Vendor on HD has its own website, processing schedule, shipping methods, store policies and return policy.
As a Registered Member of the community, you have the opportunity to report an item or a store that violates any of HD’s policies. Reporting is confidential.
Communicating with HD Vendors
You can use HD’s Ask a Question (“AQ”) tool found with any product offered by a Vendor to communicate directly with Vendors as soon as you register. AQs is a great way to ask Vendors any questions you have about an item. AQs may not be used for the following activities:
- Sending advertising, promotions, requests for donations, or spam;
- Hassling or vexing Vendors;
- Contacting a Vendor after they have explicitly asked you not to.
Interference occurs when a member intentionally interferes with a Vendor’s store in order to drive traffic away from their business. Interference is strictly prohibited on HD. Examples of interference include:
- Posting in public areas to demonstrate or discuss a dispute with a Vendor;
- Purchasing from a Vendor for the sole purpose of leaving a negative review.
Purchasing an Item on HD
When you make a purchase from a store on HD, you are supporting an independent business. Every store contains unique listings, policies, and processing times. When making a purchase from a Vendor on HD, you agree that you:
- Have read the product description and store policies prior to making a purchase;
- Have provided accurate shipping information to the Vendor.
Leaving a Review of an Item
Reviews are a useful tool to discover more about a Vendor’s products and reputation. Please use good judgment when leaving a less-than 5-Star review. By this we mean PLEASE give a Vendor an opportunity to correct any shortcoming that may have occurred, prior to marking them for life with a bad review. A bad review should be a last resort as it is aHblack mark on a Vendor or their product(s) and will have a severe negative impact on their ability to transact business.
You may leave a review, including a one to five-star rating, within 30 days of making a purchase. You may edit your review any number of times during that 30-day period.
Vendors may respond to a review. We reserve the right to remove reviews that violate our policies or Terms and Conditions.
Reporting a Problem with an Order or Returning an Item
Although HD is not legally involved in any transaction between a buyer and a Vendor on hempdig.com, you may contact HD with your challenges. Please put "Mediation Request" in the subject line.
A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:
- An item was never sent.
- An item was sent to an address that is not on the Vendor's receipt to the buyer or was not verified through “Ask a Question” or USPS/FedEx address verification.
- There is no proof that the item was shipped to the buyer’s address.
An item is Not-as-Described if it is materially different from the seller’s listing description or photos. Here are some possibilities of Not-as-Described cases:
- The item which you received is a different color, model, version, size, or number.
- The item(s) design or material is different from that shown in advertising.
- The Vendor failed to disclose damage or missing parts to an item.
- The condition of the item is different from that which was advertised, e.g. the description said the item was “new” and it is in fact used.
Not-as-Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- A deadline was agreed upon by the buyer and seller.
- The item(s) are rendered unusable after that date.
The following are not eligible for HD’s Mediation system:
- Items that have been purchased directly from a Vendor, not through the website.
- Prohibited Items.
- Transactions where contact and communication was not made through HD’s platform.
- Items that are returned without a return agreement.
- Items that have been altered, used, worn, or washed after receiving them.
- Items that are received after the agreed-upon delivery date due to shipping delays.
- Cancelled transactions that have already resulted in a refund.
Requesting a Cancellation
Buyers may request that a Vendor cancel an order by contacting the Vendor directly.
Returning an Item
Each Vendor has his or her own return policies, which should be outlined in their Store Policies. Not all Vendors accept returns.