Welcome to Hemp Dig, Inc. (“HD”). We provide Services through canndig.com, our web-based platform or online marketplace (our “Website”), and associated networks, servers, software and applications (collectively, our “Services”). Our Services are designed to help facilitate the display, marketing and purchase of hemp, hemp products derived from or related to hemp, and hemp-related services (collectively, “hemp products”). HD does not sell hemp products directly. Rather, by using our Services, individuals and businesses, or “Vendors,” are able to sell hemp products to a range of willing buyers they might not otherwise be positioned to locate. Hemp Dig was created to help all hemp farmers and processors have a tool to market their hemp and hemp products without any hassles or restrictions. Buyers and sellers can communicate with each other privately and securely on this site. Your information will always be kept private. It will never be sold to anyone. Nobody will market to you. This is your tool, your community. Tell your friends.
This is HD’s Vendor Policy. It is incorporated into and is part of HD’s Terms & Conditions, including this Vendor Policy, for all auctions and other transactions of which you are a party. Please read the Terms & Conditions in their entirety, and this the Vendor Policy, and ensure that you fully understand your rights, protections, and obligations as a Vendor. HD wants you to enjoy and benefit from our Services.
Becoming a Hemp Dig Vendor
The first step to becoming a HD Vendor is registering. Click HERE to register.
Vendors, including hemp farmers, distributors, and wholesalers, use HD’s Services to market hemp and associated products. Even if a Vendor has no website, as in the case of many growers, prospective buyers may still reach out to that Vendor by means of our "ContactVendor" (“CV”) tool and the "Buy it Now" button on the Auction. All CV correspondence and Buy It Now submissions by a prospective Buyer are archived by HD.
Once you register as a Vendor, you will be allowed to create your own profile to market cannabis products, which we call an online “store.” HD lets you upload a variety of content to the Website, including hemp product listings, text, photos, and videos. All of that is explained in detail in our Vendor Guide shown H. To keep our online community safe and respectful, we require that Vendors and other HD participants refrain from uploading content that could be considered:
1. Abusive, threatening, defamatory, or harassing;
2. Obscene or vulgar;
3. In violation of someone else’s privacy; or
4. False, deceptive, or misleading.
HD recognizes three categories of buyers: Customers, Vendors, and Registered Buyers. The rules concerning buyers are set forth more fully in our Buyer Policy. Importantly, upon choosing to make a purchase through HD’s Services, a buyer is directed to the Vendor's website to complete the transaction.
Only a Registered Buyer may use our Services to purchase biomass, flower, crude, isolate, distillate, seeds, or clones. These types of products are available through the auction page on the HD Website. Specifically, a Vendor desiring to sell one or more of these hemp products may do so either in a timed auction or by offering a “Buy It Now” option. Likewise, a Vendor wishing to purchase biomass, flower, crude, isolate, distillate, seeds or clones must first become a Registered Buyer.
When a Vendor decides to approach a buyer directly, using HD’s Services, HD has no means or desire to track such activity. Hemp Dig does not get involved in your business so don't contact us if something goes wrong. Play nice out there. If a dispute arises, we will of course do what we can to help, as any good neighbor would.
If you are a farmer/grower or wholesaler of hemp products, HD assigns your Vendor profile a coded number to disguise your identity. Your real name, business or farm name, address, email address, and phone number all remain hidden unless and until a buyer makes a purchasing commitment. A prospective buyer may also contact you using HD’s "Contact Vendor" tool.
We take basic steps to prevent insincere or unscrupulous companies and brokers from inappropriately using our Services. In the first place, we believe it is in our Vendors’ interest to keep their transactions and dealings within the HD platform. We provide links for securing transportation arrangements and secure insurance for your hemp products while they’re in transit.
We recognize that unexpected things can happen with a good faith transaction. For instance, if a farmer/grower or someone else who buys hemp from the field fails to dry the product properly, mold can take hold of the biomass. The product may appear fine when it is packaged, but if the moisture level is too high, the heat and humidity can cause mold to form after packaging.
We recommend that Vendors not attempt to sell and ship hemp products without using a professional company specializing in hemp transactions. Everything may go as planned, but if not, you may have no recourse.
What May and May Not Be Sold Through Hemp Dig
Hemp Dig offers the first-of-its-kind, totally mega-marketplace for hemp products. This includes the HD auction, through which you can sell biomass, flower, crude, distillate, isolate, seeds, and clones, as well as other hemp products, to the highest bidder at the best possible price.
Buyers come to HD seeking hemp products that are tested and safe. Hemp products that can harm people or the environment may not be sold through HD. Sales that would result in violating any federal, state or local laws and regulations, as described in our Terms & Conditions, are also not permitted.
HD has developed the following Product Guidelines, which serve as the standard by which hemp/cannabis products for sale through our Website will be measured:
· No toxic chemicals, including pesticides and herbicides not approved for organic farming, or heavy metals at toxic levels, are allowed in any product.
· No toxic chemicals or chemical compounds, such as BPA (Bisphenol A) or Pthalates, may may be present in any product packaging.
· No product, or element of a product, may contain a known carcinogen.
· No product can originate from unsustainable manufacturing or production processes, including discriminatory or polluting practices.
· All products must be produced without the use of chemical pesticides or herbicides.
· All products sold through HD must have lab test results (a Certificate of Analysis - COA) accompanying the description, showing that the product is free from heavy metals and other contaminants.
HD will review product listings and may ask a Vendor to furnish information substantiating claims about the values, attributes or production process for a product. Keep in mind, too, that other HD participants or the public may report listings that appear to violate our policies. HD may remove Vendor listings that we determine violate our Terms & Conditions, including the Product Guidelines or Vendor Policy. A Vendor’s account may also be suspended, pending the outcome of a review of products. An account may even be terminated if HD determines the violation is sufficiently serious.
We must all be vigilant and watch over our community, keeping it clean and safe. Toward this end, the following principles also guide HD’s approach to the cannabis industry and our special role in bringing Vendors and buyers together.
1) Sustainability. We urge Vendors to work with manufacturers or suppliers who strive to refrain from harming the environment. Wherever possible, meet your maker! Ask questions and decide if their hemp products are truly clean, green, and non-toxic. HD, buyers, and the public are all counting on you, as a Vendor, to be thorough and discerning.
2) No child labor. Manufacturers with whom you choose to work should follow all relevant laws and regulations regarding the conditions to which workers are subjected. Ask the appropriate questions.
3) No involuntary labor. We do not support the use of involuntary labor, including prison labor, to produce or distribute hemp products.
4) Humane working conditions. We expect manufacturers to provide humane working conditions for their employees and to refrain from any form of physical or psychological coercion or intimidation.
5) Non-discrimination. We expect employers to uphold a policy of intolerance for discrimination on the basis of gender, race, religious beliefs, disability, sexual orientation, age, or otherwise, in relation to hiring, wages, benefits, termination, or retirement.
One of HD’s many great features is its “Shop Local” search engine. When a buyer types in their zip code and desired search terms, a list of matching products within 100 miles will be displayed. The Map Icon on the Website can be used to locate one or more Vendors’ exact locations on Google Maps.
Paying Hemp Dig
Our mission at HD is to help bring people in the hemp industry together and provide tools to help generate success. It's our way of giving back to a community with whom we identify and choose to support.
Please bear in mind that HD will not bear any responsibility for transactions. In other words, y'all are on your own, play nice.
Shipping Your Orders
HD works with the top logistics and shipping companies in the industry. When you are ready to close a deal with a buyer and require a quote for shipping, please use our SHIPPING TOOLS under the “Ship Your Product” tab of the Website. Once you have finalized the sale and received a quote for shipping the product to the Buyer, you will be required to deposit a down payment of half the total shipping cost.
Communicating with Other HD Participants
You can use the “Contact Vendor” (“CV”) tool on the Website at any time to communicate directly with your buyers or other HD participants. CV is also a great way for Buyers to ask you questions about an item or an order.
CV may not be used for the following activities:
1. Soliciting in the form of advertising or promotions, requests for donations, or any other type of Spam;
2. Hassling, vexing or otherwise harassing another HD participant;
3. Initiating contact with anyone after they have asked you not to; or
4. Intentionally interfering with a transaction or the business of another Vendor.
Interference occurs when one Vendor intentionally interferes with another Vendor’s HD store to drive away their business. Interference is strictly prohibited on HD. Examples of Interference include:
1. Contacting another HD participant via CV or otherwise to warn them away from a particular Vendor, online store, or something similar;
2. Posting in public sections of the Website or possibly elsewhere to argue or discuss a dispute with another participant; and
3. Purchasing from a Vendor for the sole purpose of leaving a negative review.
You may receive a buyer’s contact information or other data as the result of entering into a transaction with that buyer. This information may only be used for HD-related communications or transactions. Using this information for unsolicited messages or unauthorized business is strictly prohibited. Without express written consent, you also may not add any HD participant to your email or any mailing list or store or misuse any payment information.
Building a Positive Reputation Through our Review System
Reviews are one of the best ways to build a reputation on HD. Buyers can leave a review including a one to five-star rating and a photograph of their purchase, within 30 days after their item’s expected delivery date. Buyers can revise their review, including the photograph, any number of times during that 30-day period.
On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.
Reviews and any responses to reviews may not:
1. Contain personal or private information;
2. Contain untoward language or imagery;
3. Contain ads or spam;
4. Relate to occurrences outside the Vendor’s control, such as a shipping carrier, HD or a third party; or
5. Hamper the value and benefit of the Review system.
Provide Great Customer Service
We expect our Vendors to provide great customer service. By selling through HD, you agree to:
1. Process your orders in a timely manner. Vendors are obligated to ship an item or otherwise complete a transaction with a Buyer promptly unless there is a darn good reason why they can’t. Respond to CVs in a timely manner, too.
2. Honor the promises you make.
3. Resolve disagreements or disputes directly with the Buyer.
If you are unable to fulfill an order, you must notify the buyer via their email address to create a permanent record. If the buyer already submitted payment, you must issue a full refund of the proceeds you received. You are encouraged to keep proof of any refunds in the event a dispute arises.
If the conditions for issuing a cancellation/refund have been met, a refund must be issued. Failure to do so may result in disciplinary actions, including your HD account being terminated. Please do not let time go by before addressing the concerns or requests of your customer. Good communication is the key to maintaining “peace in your valley.”
We strongly recommend that every Vendor spell out the Refund/Return Policy for their HD store. This protects Vendors from indiscriminate refund requests. The guidelines necessary for receiving a refund include:
1. Factory defects;
3. Product does not match the description given; or
4. Product was shipped more than 2 weeks after the order was submitted.
Additional guidelines include the following:
1. Care must be taken to require that the product be returned in its original packaging and, if not damaged, in a resellable condition.
2. If a product arrives damaged, or, according to the Buyer, "Not as Described," as discussed below, the buyer must photograph the product in the presence of the deliverer. If the product was dropped off damaged, the buyer must still take a picture. It is then the responsibility of the buyer to report the damage to the deliverer (Patriot Shield, USPS, FedEx, etc.) prior to requesting a refund/return.
3. If the product arrives damaged but there is no apparent damage to the packaging, the buyer must take a photograph of the product and follow the same procedures as described in point No. 2 above.
HD’s Dispute Rules
We ask buyers to contact a Vendor directly and attempt to resolve any outstanding issues before opening a dispute on HD. For this reason, it is important that you fill out your store policies and regularly respond to CVs from your buyers.
Buyers may file a dispute for a non-delivery or a Not-as-Described hemp product, as described below. The Vendor must respond to any open disputes within seven days. Remember, Hemp Dig is only a marketplace and is in no way connected to buyers or sellers and has no responsibility to either.
A Non-Delivery occurs when a Buyer places an order and submits payment but does not receive the item. The following are examples of Non-Delivery disputes:
1. An item was never sent.
2. An item was sent to an address that is not on the receipt.
3. There is no proof that the item was shipped to the buyer’s address.
A product is Not-as-Described (“NAD”) if it differs from the listing description, photos or video. The following are examples of NAD disputes:
1. The hemp product received is different from that shown in the photo or described in the listing.
2. The item received has mold or some other characteristic that renders it NAD.
3. The item was advertised as a certain variety but is not that variety.
4. The Vendor fails to disclose that an item is damaged or missing parts.
5. A buyer purchased three items but only received two.
6. The condition of the item is misrepresented. For example, the description at the time of purchase said the product was “new” and it is used.
NAD disputes can also arise from late delivery. To qualify as late delivery, the buyer must provide proof that all of the following conditions have been met:
1. The product(s) were ordered for a specific date or event;
2. A deadline was agreed upon by the buyer and Vendor; and
3. The product(s) are rendered useless after that date.
If a buyer
and Vendor cannot resolve a dispute, in the view of either party, please
contact HD by email at email@example.com with details. We will attempt to
mediate a resolution.